Delivery
After a scan or purchase, delivery typically happens through the report link or the product flow that appears after checkout. If a report is delayed, start by checking the order status and the original delivery page. During beta, the support target is a first human response within 7 calendar days.
Support scope
We can help with access problems, missing reports, duplicate charges, and obvious input errors. We cannot promise a specific approval outcome, a search ranking change, revenue growth, or AI platform inclusion.
How to reach us
Email sales@getproductproof.com with your order reference, store URL, and the product URL you scanned. During beta, if payment or delivery fails because of a technical issue, we will restore access or provide a complimentary rerun. Support requests are handled with a target first response window of 7 calendar days.
What to include
Include the order reference, the product URL you submitted, and a short description of what went wrong so the request can be routed quickly.
Send a support request
We route support by email during beta, so the more concrete the details, the faster the fix.
Operator details
Contact: sales@getproductproof.com
Address: Dickens Circus 3 - Al Hebiah First - Up Town Motor City - Dubai - United Arab Emirates 23115